DW Drums
LIMITED WARRANTY
Drum Workshop, Inc. warrants that DW drum shells and finishes (Collector’s Series, Classics Series and Jazz Series) are
free of material and workmanship defects for a period of two (2) years from the original date of purchase. All drum hardware
is covered for a period of one (1) year. Drum Workshop will repair or replace any defective components free of charge with
comparable or functionally equivalent parts to the original purchaser upon delivery of the product to an authorized DW Drums
dealer. Said defective component/s will become the property of Drum Workshop. Proof of purchase and status as the original
purchaser are required for warranty coverage.
Drum shells shall refer to the wood body of the instrument and its components such as reinforcement hoops, bearing edges
and finish (FinishPly laminates, Satin Oil, and any Lacquer process including, but not limited to Graphics, Exotics and any
combination thereof).
Drum Hardware refers to any and all plated metal components consisting of, but not limited to, lugs, counter hoops, tension
rods, throw-offs, butt plates, spurs, tom brackets, tom mounts, and other related mounting hardware.
This warranty does not cover:
- Drumheads and normal wear and tear.
- Any modifications or alterations made to original equipment or factory parts.
- Damage caused by neglect, moisture or temperature extremes (including, but not limited to
direct sunlight, freezing temperatures, extreme heat and/or direct exposure to the elements).
- Mishandling, shipping incidents, or use under other than what may be considered normal
playing conditions.
- Drums purchased from a source other than an authorized DW Drums retailer.
- Any owner other than the original purchaser.
- Normal changes in wood grain, fading of color and/or aging of lacquer finish.
- Factory installed products not manufactured by DW such as May Internal Microphone Systems
and/or other custom installations.
- Incidental or consequential damages that arises as the result of a DW product defect.
Warranty claims should be addressed to an authorized DW Drums dealer, along with the original sales receipt. In the event
that a dealer is unable to correct a warranty defect, the dealer will contact Drum Workshop for further instructions as to the
return of said product to the factory for inspection and repair or replacement. Upon repair or replacement a new warranty
will not apply. Rather, the previous warranty will be in effect. No shipments will be accepted without first obtaining a Return
Authorization (RA) number. Any and all shipping charges will be the sole responsibility of the purchaser.
This warranty gives the original owner of Drum Workshop products specific legal rights. He or she may also have other rights
which vary by state, country or province. These provisions and limited warranty are covered by the laws where the original
purchase took place. Drum Workshop, the warrantor under this limited warranty, recognizes that this agreement is enforceable
only to the extent and in a manner permitted under applicable laws.
Terms and conditions of this limited warranty are subject to change without notice.
All products warranted under this specific coverage will be honored. |
